JollyPH is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have under Philippine law.
A quick overview of our core privacy commitments — full details in the policy sections below
JollyPH processes all personal data in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its implementing rules. Your data rights as a Filipino player are recognized and upheld on this platform.
JollyPH does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate the JollyPH platform, comply with PAGCOR regulations, and process your transactions securely.
JollyPH collects only the personal data that is necessary to provide our services, meet our PAGCOR regulatory obligations, and protect the security of the platform. We do not collect data beyond what is required for these purposes.
As a JollyPH player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and request data portability. JollyPH will respond to all data rights requests within the timeframes required by Philippine law.
All data transmitted between your device and JollyPH is encrypted using industry-standard TLS protocols. Sensitive data such as payment information and identity documents are stored using encryption at rest. JollyPH conducts regular security assessments to protect your data.
JollyPH will only send you marketing communications if you have opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use JollyPH.
JollyPH ("JollyPH," "we," "us," or "our") is an online gaming platform operated for the Philippine market and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). JollyPH is accessible at jollyph.pro and through the JollyPH mobile application.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, JollyPH acts as the Personal Information Controller (PIC) in respect of the personal data of players and visitors to the JollyPH platform. As PIC, JollyPH determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law.
This Privacy Policy applies to all personal data collected by JollyPH through the jollyph.pro website, the JollyPH mobile application, and any other JollyPH-operated channels. It applies to registered players, prospective players, and visitors to the JollyPH platform.
When you register an account, use JollyPH services, or contact our support team, you provide us with personal data including:
When you access the JollyPH platform, we automatically collect certain technical and behavioral data, including:
JollyPH may receive personal data about you from third parties in limited circumstances, including from identity verification service providers engaged to assist with KYC compliance, from payment processors to confirm transaction status, and from PAGCOR or other regulatory authorities where required by law.
JollyPH uses your personal data for the following purposes:
We use your identity and contact data to create and manage your JollyPH account, verify your identity in accordance with PAGCOR KYC requirements, process your deposits and withdrawals through GCash, PayMaya, BPI, BDO, and Metrobank, and provide you with access to JollyPH's full game library including Treasure Boat Fishing, Nine, Cockfighting, Dragon Fishing, Esports, Lucky Neko, and Fruit Shop.
JollyPH is required by PAGCOR regulations and Philippine anti-money laundering laws (AMLA) to collect and retain certain personal data. We use your data to conduct KYC verification, monitor transactions for suspicious activity, report to PAGCOR and the Anti-Money Laundering Council (AMLC) as required, and maintain records required by our regulatory obligations.
JollyPH uses your gaming activity data and responsible gaming settings to enforce deposit limits, session time limits, and self-exclusion requests. We may also use behavioral data to identify indicators of problem gambling and proactively reach out to players who may benefit from responsible gaming support.
We use technical and behavioral data to detect and prevent fraud, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions. This includes automated monitoring systems and manual review by our security team.
We use your contact data and support interaction records to respond to your queries, resolve complaints, and improve the quality of our customer service. Our Filipino-speaking support team is available 24/7 to assist registered JollyPH players.
Where you have provided your consent, JollyPH may use your contact data to send you promotional offers, bonus notifications, and updates about new games and features on the JollyPH platform. You may withdraw your marketing consent at any time through your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
We use aggregated and anonymized usage data to analyze platform performance, improve game offerings, optimize the user experience for Filipino players, and develop new features. This data is processed in a form that does not identify individual players.
Under the Philippine Data Privacy Act, JollyPH processes your personal data on the following legal bases:
JollyPH does not sell your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
In the event of a merger, acquisition, or sale of all or part of JollyPH's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Cookies are small text files placed on your device when you visit the JollyPH website or use the JollyPH app. JollyPH uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyze usage patterns.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the JollyPH platform. Strictly necessary cookies cannot be disabled as they are essential for platform security and operation.
JollyPH retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, comply with our legal and regulatory obligations, and resolve any disputes or enforce our agreements.
Specific retention periods applicable to JollyPH player data include:
Upon expiry of the applicable retention period, JollyPH will securely delete or anonymize your personal data in accordance with our data disposal procedures.
JollyPH implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, JollyPH will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Philippine Data Privacy Act. Where the breach is likely to result in a high risk to your rights, JollyPH will also notify affected players without undue delay.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by JollyPH. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
| Right | What It Means |
|---|---|
| Right to Access | You have the right to request a copy of the personal data JollyPH holds about you and information about how it is being processed. |
| Right to Rectification | You have the right to request correction of inaccurate or incomplete personal data held by JollyPH. |
| Right to Erasure | You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to JollyPH's legal and regulatory retention obligations. |
| Right to Object | You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible. |
| Right to Withdraw Consent | Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe JollyPH has processed your personal data in violation of the Data Privacy Act. |
JollyPH will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
JollyPH is strictly intended for individuals who are twenty-one (21) years of age or older. JollyPH does not knowingly collect personal data from persons under the age of 21. If JollyPH becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be suspended.
If you are a parent or guardian and believe that your child has registered on JollyPH or provided personal data to JollyPH, please contact our support team immediately. JollyPH will take prompt action to investigate and, where confirmed, delete the data and close the account.
JollyPH primarily processes your personal data within the Philippines. In limited circumstances, your data may be transferred to or accessed from outside the Philippines — for example, where JollyPH engages technology service providers or game developers whose infrastructure is located abroad.
Where such transfers occur, JollyPH ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act. These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that the NPC has determined provide an adequate level of data protection.
JollyPH will not transfer your personal data to a foreign jurisdiction unless it has satisfied itself that adequate protections are in place and that the transfer is permitted under applicable Philippine law.
JollyPH may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Where changes to this Policy are material — meaning they significantly affect your rights or how JollyPH processes your personal data — JollyPH will notify registered players via the email address or mobile number associated with their account at least seven (7) days before the changes take effect.
Your continued use of the JollyPH platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Policy. If you do not agree with the updated Policy, you may request closure of your account and withdrawal of any remaining balance by contacting our support team.
The most current version of this Privacy Policy is always available at jollyph.pro/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how JollyPH handles your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.
If you are not satisfied with JollyPH's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and enforcing the Philippine Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.
JollyPH encourages players to contact us directly in the first instance so that we have the opportunity to address your concern promptly and fairly before escalating to the NPC.
For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our Responsible Gaming page. For general platform terms, visit our Terms & Conditions page.
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